Cloud Couch(Boneless version)

Dimension:

Armless Seater: Width 100cm * Depth 100cm * Height 45cm

Chaise : Width 100cm * Depth 100cm * Height 45cm

Ottoman: Width 100cm * Depth 100cm * Height 45cm

Usage Note

After unpacking, kashima sofa may require 6-10 hours to fully expand and regain its original shape.

Need Assistance?

For further questions, you can reach us in the following ways:

Email: support@ozdesignsofa.com

Contact Form: Submit a request through our Contact Us page.

Facebook: Send us a message on our Facebook page.

Customization Available for Cloud Sofa

We offer customization in a range of fabrics and colours. Feel free to browse our swatch collection and reach out to us at support@ozdesignsofa.com if you’d like help choosing the right one.

How shipping works

We’ve prepared a simple visual guide that shows each step after you place an order, from production to international shipping and local delivery.

Please check our Shipping Process page on the site for details.

Where we ship

• We currently do not ship to the European Union or Australia.
• We ship to most other destinations worldwide.
  If your country isn’t available at checkout, please contact our support team.

Duties, taxes, and fees

• DDP (Delivered Duty Paid) applies to all supported destinations except Norway and Switzerland. The checkout price includes import duties, customs clearance fees, and related taxes.
• Norway and Switzerland ship DAP. Local VAT is payable to the carrier on delivery.
• We do not charge any additional fees beyond what you see at checkout.

Lead time and delivery options

• Made to order: production usually takes 1–2 weeks before dispatch.
• Standard sea freight (free curbside delivery): typical transit time after dispatch is 3–10 weeks, depending on destination.
• Express air freight (paid option): typical transit time after dispatch is 1–2 weeks. Please contact us for a quote.

Delivery times by region (after dispatch)

Timelines below refer to transit time after dispatch and may vary if there are additional delays. Production time (1–2 weeks) is not included.

Americas

• United States: 5–7 weeks
• Canada, Mexico: 6–8 weeks

Europe

• (EU countries not supported)
• United Kingdom: 7–9 weeks
• Norway, Switzerland: 11–13 weeks

Asia

• Japan, South Korea, Singapore, Malaysia: 2–3 weeks

Middle East

• Saudi Arabia, United Arab Emirates: 6–8 weeks

Afric

• South Africa, Morocco: 7–9 weeks

Oceania

• New Zealand: 8–10 weeks
• (Australia not supported)

✅ Reminder: For Norway and Switzerland, local VAT is payable on delivery. For all other supported countries, the price at checkout is final.

Local delivery and contact

When your order enters the local delivery stage, the driver will contact you by e-mail or phone to book a delivery window. If you will be away, please tell us your dates so we can help coordinate.

Packaging and carriers

We partner with professional international furniture carriers and use reinforced packaging designed for long-distance transport.

Customisation

All sofas are made to order. For custom fabrics or configurations, please contact our support team.

Helpful reminder

We send a friendly reminder e-mail around 4–6 weeks after dispatch with receiving tips and next steps. You can also review the Shipping Process page on our site anytime.

Premium Quality Materials

• Innovative Cold Foam Technology: Used in the mattresses for firm support and comfort.

• Shredded Foam: Fills the cushions for added softness.

• Plush Corduroy Fabric: The outer cover material, is known for its softness and durability.

• Chrome-plated iron Bars: Used to secure the sofa structure, ensuring stability.

Vacuum Regularly

Use a vacuum with a soft brush attachment to gently remove dust and dirt.

Focus on seams and crevices. Vacuum once a week to prevent buildup.

Spot Clean Spills

Blot spills immediately with a dry cloth.

Use a mild soap solution for stains and test on a hidden area first.

Avoid Sunlight

Keep the sofa away from direct sunlight to prevent fading.

Rotate Cushions

Flip and rotate cushions regularly for even wear.

Protect the Fabric

Apply a fabric protector if desired, following product instructions.