Try It at Home for 30 Days

Buying a sofa online can feel like a big decision. We want you to have the chance to see how it looks, feels and works in your own home.

Take up to 30 days to live with your sofa. If it is not quite right, we will help you with the return.

30-Day Home Trial

Our 30-Day Home Trial applies storewide to products purchased from OZDESIGN SOFA.

If your product is not the right fit for your home, simply contact us within 30 days of receiving your order.

You are welcome to sit on it, relax on it and experience it as you normally would at home. We just ask that it is treated with reasonable care during the trial.

To qualify for our extended 30-Day Home Trial, the product should be returned without damage, significant stains, heavy wear, misuse, strong odours or missing parts.

No Need to Repack Your Sofa

We know one of the biggest concerns with buying a sofa online is what happens if you need to return it after opening.

Many of our sofas expand once opened and may no longer fit back into their original packaging.

That is completely fine.

You do not need to compress the sofa or fit it back into the original box before arranging a return with us.

Return Your Sofa

If your return is accepted, you can choose whichever return option works best for you.

Option 1: Arrange Your Own Return

You can arrange transport yourself and return the product to either of our UK warehouse locations:

• Coventry warehouse: CV10 0RX
• Birmingham warehouse: B6 4NH

Please contact us before arranging your return. Our team will provide the full warehouse address, receiving details and return instructions by email.

Option 2: Home Collection for £99

If you would prefer not to arrange transport yourself, we can organise collection directly from your address through one of our local delivery partners.

The home collection service is £99.

We will arrange the collection and transport the returned product back to our warehouse for you.

There is no need to find a specialist furniture courier or compress the sofa back into its original box.

Help Us Make It Better

If something did not feel quite right, we would genuinely like to know why.

It might be the comfort, size, colour, fabric, style, layout or simply how the sofa feels in your space.

For returns made under the extended part of our 30-Day Home Trial, we may ask you to share some brief feedback about what did not work for you.

Your feedback helps us improve our products and the experience we provide to future customers.

What Happens to Returned Sofas?

Returned Home Trial products are not placed back into our retail stock for resale.

Once collected, we take care of the next step depending on the condition of the product and the options available locally.

Where suitable, returned products may be passed to charity organisations, furniture donation networks, community reuse programmes, recycling services or responsible recovery partners.

Our aim is to give each returned product the most appropriate second life while reducing unnecessary waste wherever possible.

Refunds

Once the returned product has arrived at our warehouse and been checked, we will process your refund.

If the product meets the conditions of our 30-Day Home Trial, we will issue a full refund for the returned product to your original payment method.

If you choose our £99 home collection service, the collection charge is separate from the product refund.

If the product is returned damaged, heavily stained, heavily used, affected by strong odours, missing parts or otherwise outside normal home trial use, this may affect eligibility under our extended Home Trial.

How to Start a Return

To start a return, please contact us at support@ozdesignsofa.com or through our Contact Us page with:

• your order number
• a few clear photos of the product
• a short note letting us know that you would like to return it

Our team will review your request and confirm the next steps with you.

Faulty or Damaged Products

Our 30-Day Home Trial is designed for change-of-mind returns.

It does not limit or replace any statutory rights you may have if your product arrives faulty, damaged, incorrect or not as described.

If there is an issue with your order, please contact us as soon as possible and our team will help resolve it.

Your Statutory Rights

Our 30-Day Home Trial is an additional return policy offered by OZDESIGN SOFA and does not affect your statutory consumer rights.

Where a statutory cancellation or other consumer right applies, those rights remain available separately from the terms of our extended Home Trial.