30-Day Home Trial

Buying furniture online can feel like a big decision. We want you to have the chance to see how it looks, feels and works in your own home.

Take up to 30 days to enjoy your new furniture at home. If it's not quite right, we'll help you with the return, including free home collection.

30-Day Home Trial

Our 30-Day Home Trial applies to all products purchased from OZDESIGN SOFA, including In Stock and Made to Order products. The only exception is Custom Orders.

If your purchase isn't the right fit for your home, simply contact us within 30 days of receiving your order.

You're welcome to sit on your sofa, relax and experience your furniture as you normally would at home. We just ask that you treat it with reasonable care during the trial.

To qualify for our 30-Day Home Trial, the product must be returned in good condition, without damage, significant stains, excessive wear, misuse, strong odours or missing parts.

No Need to Repack Your Sofa

We know one of the biggest concerns with buying a sofa online is what happens if you need to return it after opening.

Many of our sofas expand once opened and may no longer fit back into their original packaging.

That's completely fine.

You don't need to compress your sofa or fit it back into its original box.

However, please keep the original protective plastic wrapping that comes with your sofa. This helps protect it from dirt, dust and stains during collection and transport.

If the original protective wrapping has been discarded or is no longer usable, additional protective packaging may be required. A packaging fee may apply to returns under our voluntary Home Trial, and our team will confirm any applicable cost before arranging collection.

For other products, please retain any protective packaging where possible to help ensure safe transportation.

Any packaging requirements or charges under our voluntary Home Trial do not affect your statutory consumer rights.

Free Home Collection

If your purchase isn't quite right for your home, you won't need to arrange a furniture courier or work out how to send a large item back.

For returns under our 30-Day Home Trial, we'll arrange free collection from your address.

Collection is normally arranged from the kerbside or an accessible ground-level collection point. Our team will confirm the collection arrangements with you in advance.

There is no collection fee or return transport charge for the first scheduled collection of an eligible Home Trial return.

If additional protective packaging is required because the original wrapping is unavailable or unsuitable, a separate packaging fee may apply, as explained above.

Our delivery or recovery partner will collect the product, and we'll take care of the return from there.

One Free Collection

Each Home Trial return includes one free scheduled collection.

Our furniture delivery partner will contact you in advance to agree a collection date and time slot. Please make sure someone is available at the address, and that the product is ready and accessible for collection.

If a collection cannot be completed for reasons on your side, such as no one being available, the product not being ready, or a late cancellation, a re-collection fee will apply to arrange a second collection. Our team will confirm the fee before rebooking.

Custom Orders

Our 30-Day Home Trial applies to all standard products, including those made after an order is placed.

Custom-made or personalised orders are excluded from the 30-Day Home Trial.

This includes products made to customer-requested dimensions, configurations or specifications outside our standard product options.

For clarity, Made to Order does not automatically mean Custom Order. Products ordered from our standard range remain eligible for the 30-Day Home Trial, even if they are manufactured after purchase.

This exclusion applies only to our voluntary Home Trial and does not affect your statutory consumer rights.

Help Us Make It Better

If something didn't feel quite right, we'd genuinely like to know why.

It might be the comfort, size, colour, fabric, style, layout or simply how the product feels in your space.

For returns under our 30-Day Home Trial, we may ask you to share some brief feedback about what didn't work for you.

Your feedback helps us improve our products and the experience we provide to future customers.

What Happens to Returned Products?

Returned Home Trial products are never resold as new or placed back into our regular retail stock.

Once collected, we assess the condition of each product and explore the most appropriate next step.

Where suitable, returned products may be passed to charity organisations, furniture donation networks, community reuse programmes, recycling services or responsible recovery partners.

Our aim is to give each returned product the best possible second life while reducing unnecessary waste wherever possible.

Refunds

Once your returned product has been collected and checked, we'll arrange your refund in accordance with our Home Trial terms and your statutory rights.

If the product meets the conditions of our 30-Day Home Trial, we'll issue a full refund for the returned product to your original payment method.

No return collection or transport fees will be deducted for eligible Home Trial returns, except a re-collection fee where a collection could not be completed for reasons on your side.

Additional protective packaging charges may apply if suitable wrapping is unavailable. Any such charge will be communicated before collection is arranged and will not apply where prohibited by law.

Products showing damage, significant stains, excessive wear, strong odours, missing parts or signs of misuse may not qualify for our voluntary Home Trial.

Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe, including any applicable refund of standard outbound delivery charges.

How to Start a Return

Starting a return is simple.

To get started, please contact us at support@ozdesignsofa.com or through our Contact Us page with:

• Your order number
• A few clear photos of the product
• A short note letting us know you'd like to arrange a return

Our team will review your request, confirm the next steps and help arrange collection where applicable.

Please keep the original protective wrapping until your Home Trial period has ended, where possible.

Faulty or Damaged Products

Our 30-Day Home Trial is designed for change-of-mind returns.

It does not limit or replace any statutory rights you may have if your product arrives faulty, damaged, incorrect or not as described.

If there's an issue with your order, please contact us as soon as possible and our team will help resolve it.

Your Statutory Rights

Our 30-Day Home Trial is an additional benefit offered by OZDESIGN SOFA and does not affect your statutory consumer rights.

Where a statutory cancellation right or other consumer protection applies, those rights remain available separately from the terms of our voluntary Home Trial.

Any requirements relating to protective wrapping, re-collection fees, additional packaging charges or exclusions for Custom Orders under our voluntary Home Trial do not restrict your statutory rights.

Please check your order when it arrives and contact us as soon as possible if anything looks damaged, faulty, or different from what you ordered.

To help us review the issue quickly, please include:

Your order number

Clear photos of the product

Photos of the packaging, especially if the box was damaged in transit

A short description of the issue

Once we receive the details, our team will review the case and help with the next steps. Depending on the situation, this may include replacement parts, a repair solution, an exchange, or another suitable resolution.

Please contact us at support@ozdesignsofa.com or through our Contact Us page.

If you need to cancel your order before it has been dispatched, please contact us as soon as possible.

For in-stock items, we process orders quickly, so cancellation may not always be possible once the order has entered the dispatch process.

For made-to-order items, cancellation may depend on the production stage. If production has already started or your order has been prepared for shipping, cancellation may not be possible or certain costs may be deducted from your refund.

If your cancellation is approved, your refund will be issued back to your original payment method. Refunds may take a few business days to appear, depending on your payment provider.

We do our best to show product colours as accurately as possible. However, colours may look slightly different depending on lighting, screen settings, fabric direction, and the natural texture of the material.

For fabrics such as corduroy, chenille, or suede-style materials, the colour may also appear lighter or darker depending on the angle of the fabric pile.

Minor colour variation is normal and is not usually considered a product fault.

If you are unsure about a colour, we recommend ordering fabric samples where available before placing your sofa order.

For customers in the European Union, you may have the right to cancel your online order within 14 days of receiving your goods, without giving a reason. This is commonly known as the cooling-off period.

To use this right, please contact us at support@ozdesignsofa.com or through our Contact Us page within 14 days of receiving your order.

Please note that made-to-order or clearly personalised products may be treated differently under consumer rules, and return eligibility may depend on the product and the specific order details. EU guidance lists “goods made to order or clearly personalised” as one of the exceptions to the cooling-off period.

Where a return is accepted under the cooling-off period, the product must be returned in a reasonable condition. Return costs may be the customer’s responsibility unless otherwise required by law or agreed by us. EU guidance states that customers are generally responsible for return postage and packaging costs if they return goods during the cooling-off period, unless the seller offers to cover them or failed to inform the customer in advance.

If you have any questions about returns, refunds, damages, or delivery issues, please contact us at support@ozdesignsofa.com or through our Contact Us page.

Our support team usually replies within 24 hours.