In Stock products are prepared for dispatch and passed to the local delivery carrier.

Made to Order products will first enter production before being transported internationally and handed over to the final local delivery carrier.

You can view our Shipping Process page for a simple step-by-step guide covering production, international transport and local delivery.

👉 Click here to view the full process

Mainland United Kingdom

In Stock products are normally delivered within 3–5 working days.

Made to Order products are normally delivered within 7–9 weeks from order confirmation, unless a different timeframe is shown on the product page.

European Union

Selected In Stock products are held across several European warehouse locations. Where possible, your order will be dispatched from the warehouse closest to your delivery address.

In Stock EU orders are normally delivered within 5–10 working days.

Made to Order products are normally delivered within 7–9 weeks from order confirmation, unless a different timeframe is shown on the product page.

Delivery times may vary depending on the destination country, postcode, local carrier and whether the address is in a remote area.

International Delivery

We deliver to selected destinations outside the UK and European Union.

Available delivery options, estimated timeframes and shipping charges will be shown at checkout where online ordering is supported.

For destinations that are not currently available at checkout, please contact support@ozdesignsofa.com for a delivery quotation.

Delivery times vary depending on the product, your selected country or region, and whether the item is in stock or made to order.

Please make sure the correct country or region is selected when browsing our website, as delivery availability, shipping cost, and estimated delivery time may vary by location.

You can check the estimated delivery time directly on each product page. The final delivery option and shipping cost will always be shown at checkout before you place your order.

Some items are available for faster delivery if they are currently in stock. Made-to-order pieces usually take around 7–9 weeks, as they are produced and prepared before shipping.

Depending on the size of your order, your sofa may be delivered by parcel courier or specialist furniture freight. Larger orders may be shipped on a pallet or in multiple cartons to help keep everything protected during transit.

If your order is shipped in multiple cartons, packages may occasionally arrive on different days, even if they are dispatched together. This is normal with furniture deliveries, and any remaining packages usually follow shortly after.

Please note that delivery is curbside only unless otherwise stated.

Once an In Stock order has been dispatched, we will send you a confirmation email with the available tracking or delivery information.

Tracking may take up to 24 hours to update after dispatch. Some furniture delivery services do not provide live tracking, so we will share the delivery information available from the carrier.

For Made to Order products, we will normally send you an update approximately 5–6 weeks after your order is placed. This will include the latest delivery information and reminders to help you prepare for your sofa’s arrival.

When your order reaches the final delivery stage, the local carrier will normally contact you by email, SMS or telephone to arrange or confirm the delivery window.

Please check that the email address and mobile number entered with your order are correct.

We always do our best to keep deliveries on schedule. However, in some situations, delivery times may be affected by circumstances outside our control.

This may include severe weather, transport disruptions, carrier delays, strikes, customs delays, road closures, or other unexpected events that affect the delivery route.

If your delivery is delayed or needs to be rescheduled, we’ll do our best to let you know as soon as possible and work with our delivery partner to arrange the next available delivery date.

Unless a different service is clearly stated at checkout, furniture orders are delivered on a kerbside-only basis.

The driver will deliver the cartons to the kerbside, building entrance or another safe and accessible ground-level location close to the delivery address.

Standard delivery does not include:

• Carrying cartons inside your home
• Carrying cartons upstairs
• Delivery into a specific room
• Assembly
• Removal of packaging
• Removal of existing furniture

We recommend arranging suitable help before delivery, particularly for larger or heavier cartons.

Many of our products are packed in more than one carton.

Although the cartons may be dispatched together, they can become separated while moving through the carrier network and may arrive on different days.

If only part of your order has arrived, please allow up to one additional week for the remaining cartons to be delivered. Contact us if they have still not arrived after this period.

If an order contains both In Stock and Made to Order products, we may:

• Hold the In Stock products and deliver the complete order together
• Dispatch the products separately
• Contact you to discuss the most suitable delivery arrangement

Additional delivery charges may apply if you request separate deliveries. Any additional cost will be confirmed before the delivery is arranged.

Please check your delivery address carefully before placing your order.

Contact us as soon as possible if you need to make a change.

We cannot guarantee that an address can be updated after an order has been dispatched or transferred to the final delivery carrier. Redirection, storage or additional transportation charges may apply.

Please arrange for someone to be available during the confirmed delivery window.

Delivery may be unsuccessful if:

• Nobody is available
• The address is incorrect
• Access is restricted
• The delivery location is unsafe
• The carrier cannot reach the agreed delivery point

The carrier may return the order to a local depot or warehouse. Redelivery, storage or return transportation charges may apply.

We will confirm any applicable charges before arranging another delivery.

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our direct control, including:

• Customs inspections
• Port or transport congestion
• Severe weather
• Public holidays
• Remote delivery locations
• Carrier delays
• Restricted property access

If we become aware of a significant delay, we will contact you with the latest available information.

Please inspect the cartons and products as soon as reasonably possible after delivery.

If a carton, product or component arrives damaged, missing or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the external packaging
• Photographs or videos showing the issue
• A short description of what has happened

Please keep the original packaging until we have reviewed the issue.

Depending on the circumstances, we may provide a replacement component, replacement cover, repair, replacement product, refund or another appropriate resolution.

Reporting an issue within 48 hours helps us investigate it promptly and does not affect your statutory consumer rights.

If you have any questions about shipping, please contact us at support@ozdesignsofa.com or through our Contact Us page. Our support team usually replies within 24 hours.

For most countries we ship to, import duties, customs clearance fees, and applicable taxes are included in the price shown at checkout.

This means the checkout price is usually the final amount for your order, with no additional import duty or customs tax to pay when your sofa arrives.

For Norway and Switzerland, local VAT is payable on delivery and is not included in the checkout price.

Please make sure the correct country or region is selected when browsing our website, as tax treatment, delivery options, and estimated delivery times may vary by location.

Additional charges may still apply for special delivery requests, failed delivery attempts, remote locations, or address changes after dispatch.