We currently provide delivery services to the following countries:

• Americas: United States, Canada
• Oceania: Australia, New Zealand

If your country is not listed above, feel free to let us know your location through our Facebook or email us at support@ozdesignsofa.com. We are actively working on expanding our supported regions!

We partner with a professional international furniture logistics company to ensure reliable shipping. All products are shipped from our Hong Kong warehouse, with two delivery options available:

• Sea Freight (6-8 weeks): Free of charge.
• Air Freight (approximately 2 weeks): Additional shipping fees apply, depending on the specific product.

For air freight items, once the sofa is ready, we will provide a tracking number for your shipment.

For sea freight items, we will provide both the sea freight tracking number and the local delivery tracking number once your order is dispatched.

We make every effort to adhere to the agreed delivery times. However, if we are forced to cancel a delivery due to extraordinary circumstances that could not have been avoided despite taking all reasonable precautions, no compensation will be provided. In the event of a delivery cancellation due to such circumstances, we will notify you as soon as possible and arrange for a new delivery date.

By “extraordinary circumstances,” we refer to situations where an event cannot be avoided even with reasonable efforts. This includes severe weather conditions that disrupt the delivery route, as well as security risks or strikes that affect transportation.

• The recipient must be available on the provided telephone number.

• Corrections to or cancellation of delivery must be made no later than 24 hours.

If you have any questions regarding shipping, feel free to contact us through our Facebook or email. We are available 7 days a week, from 9 AM to 5 PM Melbourne time.