バントピアソファベッド

What if it’s not right for my home?

We want you to feel completely confident when choosing your sofa.

We’re proud to share that our return rate is currently below 0.5%, far lower than the average online sofa return rate of around 10%–18%.

Most of our customers keep and love their sofas, but we understand that a sofa is a big decision. Sometimes, you only know if it truly works once it is in your home.

That’s why we offer a 30 Day Trial across our store.

30 Day Trial

Our 30 Day Trial applies storewide to all products purchased from OZDESIGN SOFA.

If your product is not the right fit for your home, you can contact us within 30 days of receiving your order.

As long as the product is in good condition, with no damage, stains, heavy wear, misuse, odours, or missing parts, we will accept the return and provide a full refund.

To help us continue improving our products, service, and customer experience, we may ask for brief feedback on why the product was not the right fit.

Whether the size, colour, comfort, style, or overall feel is not quite right for your space, we’re happy to help.

Collection & Product Recovery

Once your return is accepted, we will help arrange collection from your address.

All returned sofas and furniture items are never resold.

After collection, we’ll take care of the next steps. We work with local charity partners, donation networks, recycling services, and responsible recovery partners to make sure returned items are reused, donated, recycled, or responsibly recovered wherever possible. This helps support local communities and reduce unnecessary waste.

This helps us avoid unnecessary landfill while giving returned products the best possible second life.

Refunds

Refunds are processed once the returned product has been collected and checked.

If the product is returned in good condition, we will issue a full refund to your original payment method.

We may not be able to offer a full refund if the item is returned damaged, stained, heavily used, affected by odours, missing parts, or in a condition that is not consistent with normal home trial use.

How to Start a Return

To start a return, please contact us at support@ozdesignsofa.com or through our Contact Us page with:

• your order number
• a few clear photos of the product
• a short note letting us know you would like to return it

Our team will review your request and confirm the next steps.

Faulty or Damaged Products

The 30 Day Trial applies to change-of-mind returns.

It does not limit or replace any rights you may have if your product arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us as soon as possible and we will help resolve it.

ヴァントピアに会います - あなたの人生を守るソファ。

2つの快適なマットレスと2つの角度のあるバッククッションで作られたVantopiaは、すべて柔軟性です。好きなように積み重ねたり、分割したり、ラウンジしたりすることができます。毎日のリラックスやおやすみの睡眠に最適です。

マットレスは、その理想的なサポートと快適さのミックスのためにプレミアムコールドフォームで作られていますが、クッションは細かく泡立ったフォームで満たされ、取り外し可能な袖に包まれて簡単に掃除します。それはすべて、柔らかく耐久性のあるコーデュロイ生地で覆われています。

Vantopiaは、頑丈で最小限で、あなたと一緒に移動するように設計された洗練されたメタルサポートフレームの上にあります。また、より多くのフレームオプションに取り組んでいるので、自分のスタイルに合ったものを選ぶことができます。

新しい外観が必要ですか？カバーを交換するだけです。大きくなりたいですか？追加のユニットを追加して、居心地の良いコーナーソファを作成します。大胆なトーンやニュートラルなトーンでクッションを投げて、本当にあなたのものにすることもできます。

それがあなたの最初のアパートであろうと永遠の家であろうと、ヴァントピアはあらゆるスペースとステージに適応します。 1つのソファ、無限の可能性。