How does our 30-Day Trial work?
What if it’s not right for my home?
We’re proud to share that our return rate is currently below 0.5%, far lower than the average online sofa return rate of around 10%–18%.
Most of our customers keep and love their sofas, but we know a sofa is a big decision. It is not just about how it looks online, but how it feels in your home, fits your space, and works with everyday life.
That’s why we offer a 30 Day Trial across our store, giving you extra peace of mind when choosing your sofa.
30 Day Trial
Our 30 Day Trial applies storewide to all products purchased from OZDESIGN SOFA.
If your product is not the right fit for your home, you can contact us within 30 days of receiving your order.
As long as the product is in good condition, with no damage, stains, heavy wear, misuse, odours, or missing parts, we will accept the return and provide a full refund.
To help us continue improving our products, service, and customer experience, we may ask for brief feedback on why the product was not the right fit.
Whether the size, colour, comfort, style, or overall feel is not quite right for your space, we’re happy to help.
Collection & Product Recovery
Once your return is accepted, we will help arrange collection from your address.
All returned sofas and furniture items are never resold.
After collection, we’ll take care of the next steps. We work with local charity partners, donation networks, recycling services, and responsible recovery partners to make sure returned items are reused, donated, recycled, or responsibly recovered wherever possible. This helps support local communities and reduce unnecessary waste.
This helps us avoid unnecessary landfill while giving returned products the best possible second life.
Refunds
Refunds are processed once the returned product has been collected and checked.
If the product is returned in good condition, we will issue a full refund to your original payment method.
We may not be able to offer a full refund if the item is returned damaged, stained, heavily used, affected by odours, missing parts, or in a condition that is not consistent with normal home trial use.
How to Start a Return
To start a return, please contact us at support@ozdesignsofa.com or through our Contact Us page with:
- your order number
- a few clear photos of the product
- a short note letting us know you would like to return it
Our team will review your request and confirm the next steps.
Faulty or Damaged Products
The 30 Day Trial applies to change-of-mind returns.
It does not limit or replace any rights you may have if your product arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us as soon as possible and we will help resolve it.