We want you to feel completely confident when choosing your sofa.
We’re proud to share that our return rate is currently below 0.5%, far lower than the average online sofa return rate of around 10%–18%.
Most of our customers keep and love their sofas, but we understand that a sofa is a big decision. Sometimes, you only know if it truly works once it is in your home.
That’s why we offer a 30 Day Trial across our store.
30 Day Trial
Our 30 Day Trial applies storewide to all products purchased from OZDESIGN SOFA.
If your product is not the right fit for your home, you can contact us within 30 days of receiving your order.
As long as the product is in good condition, with no damage, stains, heavy wear, misuse, odours, or missing parts, we will accept the return and provide a full refund.
To help us continue improving our products, service, and customer experience, we may ask for brief feedback on why the product was not the right fit.
Whether the size, colour, comfort, style, or overall feel is not quite right for your space, we’re happy to help.
Collection & Product Recovery
Once your return is accepted, we will help arrange collection from your address.
All returned sofas and furniture items are never resold.
After collection, we’ll take care of the next steps. We work with local charity partners, donation networks, recycling services, and responsible recovery partners to make sure returned items are reused, donated, recycled, or responsibly recovered wherever possible. This helps support local communities and reduce unnecessary waste.
This helps us avoid unnecessary landfill while giving returned products the best possible second life.
Refunds
Refunds are processed once the returned product has been collected and checked.
If the product is returned in good condition, we will issue a full refund to your original payment method.
We may not be able to offer a full refund if the item is returned damaged, stained, heavily used, affected by odours, missing parts, or in a condition that is not consistent with normal home trial use.
How to Start a Return
To start a return, please contact us at support@ozdesignsofa.com or through our Contact Us page with:
your order number
a few clear photos of the product
a short note letting us know you would like to return it
Our team will review your request and confirm the next steps.
Faulty or Damaged Products
The 30 Day Trial applies to change-of-mind returns.
It does not limit or replace any rights you may have if your product arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us as soon as possible and we will help resolve it.
Explore our swatch collection for more fabric options and create a look that’s uniquely yours!
Usage Note
After unpacking, the sofa bed may require 6-10 hours to fully expand and regain its original shape.
Need Assistance?
For further questions, you can reach us in the following ways:
Email: support@ozdesignsofa.com
Contact Form: Submit a request through our Contact Us page.
Facebook: Send us a message on our Facebook page.
check_box
Customization
Customization Available for Pebble Sofa Bed!
Browse our swatch collection to explore fabric options. If you have a specific request, just email us at support@ozdesignsofa.com — we’ll be happy to assist and take care of the rest.
High-density cold foam forms the core of the seat and mattress sections, providing stable support and long-lasting comfort.
• Down & Shredded Foam Blend
Back cushions are filled with a soft blend of feather down and shredded foam. This combination offers a plush, sink-in feel with improved resilience and shape recovery.
• Premium Chenille Fabric
The outer cover is made from our upgraded chenille fabric, known for its soft touch, warm texture, and excellent durability in everyday use.
• Support Options
Choose between polished iron bars for a clean modern look, or powder-coated steel in our signature soft pink finish.
check_box
Care Instructions
Washing instructions
You can easily zip off the fabric on both cushions and mattresses. This makes it possible to wash the fabric at a low temperature. It is recommended to wash at a maximum of 30° and with mild/extra gentle soap. We recommend turning the fabric inside out when washing.
Looking for Another In-Stock Option?
This item is part of our in-stock collection.
If this colour, size, or configuration isn’t quite right, you can explore more sofas available for faster dispatch.
Cold Foam: Firm, supportive core for lasting comfort.
Down & Foam Blend: Soft, sink-in cushioning with improved recovery.
Premium Chenille Fabric: Smooth, durable, and comfortable in daily use.
Packaging Made for Small Spaces
Compact Boxes, Designed for Real Life
• Easier to handle — ideal for solo living or limited mobility
• Vacuum-compressed for compact delivery through narrow spaces
• Box size: 95 × 44 × 44 cm, approx. 22 kg each
• Unpack and relax — no tools, no assembly
About Us
At OZDESIGN SOFA, we create furniture that keeps pace with busy, ever-changing lives. By pairing contemporary design with everyday practicality and a respect for the planet, we turn living rooms into adaptable spaces. Our story began with a simple goal: build sofas that grow with you—flexible, stylish, and fully modular.
A Fully Removable Design
All covers and cushions are fully removable for easy cleaning.
If you’d like to see your sofa before it ships, just email us — we’ll record a quick personalised video for you.
Store owner replied:
So happy to hear this! Thank you for sharing, and we’re glad you’re loving how versatile it is 😊
Really happy with the Loopa so far. It’s super comfy and I love that we can move the pieces around depending on how we’re using the room. We’ve already tried a few different layouts and it makes the space feel much more flexible. The fabric also feels really nice in person and the sofa looks even better than I expected. Very happy with it 🤍
Amazing product could not believe how good they actually are
I’ll be using them again to continue with my arrangement buying another corner and another single
Store owner replied:
Thank you so much for your lovely review! We’re so happy to hear you love your Togo pieces and are planning to add to your setup. It means a lot to us, and we really appreciate your support 💛
Best sofa I have ever made purchase. Very cozy and comfortable. My cats are also love them.
Store owner replied:
Hi Shinnosuke, thank you so much for your lovely review and for sharing the photo! We’re really happy to hear that you and your cats are enjoying the sofa.💛
Store owner replied:
Thank you so much, Valentin! We’re so happy to hear that it was worth the wait.
Absolutely love the sofa! Super comfy
All my emails where responded to in good time - delivered took a little while but still arrived before expected
Considering purchasing another one I love it that much
Store owner replied:
Thanks so much for sharing this 🤍 The Sand colour looks sooooo good in your space! We love this corner!
I’m really happy with this sofa. The quality exceeded my expectations and it looks even better in person than it did in the photos. The fabric feels durable and comfortable, and the overall design fits perfectly with my living space.
It was also very easy to set up, and the size is just right. Spacious enough to relax on but still sleek and stylish. You can tell it’s well made and sturdy.
Overall, I’m very pleased with this purchase and would definitely recommend it to anyone looking for a comfortable and stylish sofa.
Lovely sofa - exactly what I wanted! Comfy, easy to assemble, and fits perfectly. There were a few problems with the delivery company, but the customer service at Oz Design were communicative and helpful, and very supportive as we got it sorted out. Highly recommend if you're looking for something comfy and slouchy for a small space!
We love this sofa, have had loads of compliments! Customer service and communication was amazing, they were super helpful and quick to reply to direct messages on instagram. Would recommend
Love my new sofa. Nice and firm and came with extra pillows. Easy to put up and had fully expanded out of the packaging within a few hours. Great addition to my living room.
Absolutely love our sofa! Soft, Comfy and feel durable . The kids love it. Doesn’t stay a ‘sofa’ for long as the kids love to create dens or obstacle courses with it all. Would recommend !
Ordered well in advance (nearly 10 weeks, I think) but it turned up exactly when expected. I'm delighted with the quality, it exceeded my expectations at the price point, and it was great customer service to send the reassuring emails and to email a video of my actual sofa in advance - filled me with confidence - because it's nerve wracking parting with that much money when you haven't seen the product. Highly recommend.
Delivered on time and in manageable packaging once out of the crate. Easy to place together. Nice and firm. Fallen asleep on it way too many times already. Would definitely recommend.
100% worth the wait, looks absolutely amazing, such great quality and super comfy as couch and a bed!
The team are incredibly quick and helpful when following up on the order and sent a video of our actual sofa before it was shipped. 10/10 would definitely recommend!!
Love the set's flexibility and many creative options it gives us. Amazing colour and very comfortable as well. The team was also very nice and quick to respond. Thank you!
Absolutely beautiful and really good quality. Delivery was quicker than expected, which was a nice surprise.
The sofa is firm but very comfortable. The extra padded armrest makes it even cosier and great to relax on.
It is also very supportive for my back, which was important to me, especially when sitting for longer periods.
Would definitely recommend. Very happy with our purchase, and customer service was great too.
My experience with the seller was great! They did not have a cover in the color I was hoping for but when I reached out the team was very helpful and made a custom cover in the color I wanted!
Couch arrived as described and is great in my office!
My only challenge was with the delivery service- I had arranged a particular date to have it dropped off after a lot of back and forth. They ended up dropping it off days before the agreed date without getting a signature and left it outside in the snow while I was out of town :(
Thankfully it was not stolen or damaged prior to my getting home!
Store owner replied:
Hi Kylee,
Thank you so much for taking the time to share such a detailed review. Our goal has always been to help customers confidently purchase a sofa online and receive something they genuinely love, so it really means a lot to hear that the sofa and custom cover worked well for you.
We’re truly sorry about the delivery experience you had. We completely understand how frustrating that must have been, especially after confirming a specific delivery date and being away at the time. Although the final drop-off is handled by our local delivery partner, this is not the level of service we aim to provide. We’ve shared your feedback with them and are actively working to prevent situations like this from happening again.
Thank you again for your trust and for choosing us. If there’s ever anything we can help with in the future, please don’t hesitate to reach out.
Warm regards,
OZDESIGN SOFA Team
Siamo entusiasti del nostro nuovo divano, comodissimo e molto molto cool!
Vorrei consigliarlo a tutti gli indecisi!
Servizio clienti presente e rapido nelle risposte!
I already reviewed the couch via the Shop app, but it didn't allow me to attach a picture so here's a photo of the lovely couch I got. It's so comfortable and the quality is perfect. I'm so happy with it! Thank you OZDESIGN <3
Store owner replied:
Hi Josephine, Thank you so much for your lovely review and for sharing the photo with us!
We are truly grateful that you chose OZDESIGN SOFA. It’s such a nice feeling to see the Loopa settled into its new home.
Thank you again for your trust and support.😊
Well worth the wait! The sofa is soft, comfy, and fits perfectly in our space. We got the Loopa L shaped sofa (the smaller version). We were a bit apprehensive as we hadn't seen that many reviews but we are so glad we took the punt. We live in a first floor flat in London so this is probably the biggest sofa we could fit any traditional sofas of this size wouldn't have fit up the stairs. The customer service team were amazing, responses were never more than a day and more often a few hours. They sent a video of the sofa with our order number once it had been manufactured which was great for peice of mind. Then any questions we had they answered super quick with video tutorials on for example how to make it into a sofa bed. Would highly recommend the whole experience and for a boneless sofa less expensive than some of the competitors it is definitely worth worth going with these guys! Quality is good too! 👍👍👍
Store owner replied:
Hi Sam,
Thank you so much for such a lovely and thoughtful review!
We’re so glad to hear the Loopa fits your space perfectly and that everything went smoothly from start to finish.
Our goal has always been to make sure every customer feels their sofa is worth every penny, so hearing your kind words about both the product and our service really means a lot to us.
Hope you enjoy lots of cosy evenings on your new Loopa sofa! 💛
— The OZDESIGN SOFA Team
Delivered quicker than expected, I absolutely adore the sofa, its colour, comfort and flexibility. Cannot recommend it enough!
Very good price/quality compared to European options. While delivery was long (as described), seller was extremely responsive and kept me updated during the process. Got also 2 cushions as gift!
Overall satisfied
Fantastic customer service! The whole process was smooth and friendly from start to finish. My new chair arrived exactly as described and the quality is amazing. It’s so comfy and cosy! Couldn’t be happier with my purchase!
My partner and I struggled in our flat to get a sofa to fit upstairs but also be large enough to invite guests round. My brother and sister swings by a lot.
The adaptability to welcome larger groups have been life changing.
I had to wait two months for the delivery and it was worth it
Store owner replied:
Hi Danny, so glad to hear the sofa fits your space and makes it easier to have friends and family over. Thanks for waiting for it – really happy to know it was worth it for you.
The sofa is so cute and comfy! Definitely recommend!
Wonderful experience! We’d been looking for something similar to Teddy Sofa but more affordable. So glad we found this one! Great quality and amazing customer service.
Tried a Coccon at my friend’s place and really liked how it felt, so I decided to get one too. It’s super comfy and looks great in my space. No complaints so far.
Great sofa in great quality! I love the colour and texture! Our guests said it was super comfy to sleep on, and our kids are totally obsessed with it too.
Incredible communication, fast responses and helpful when needed. The sofa itself is perfect and super comfy but the customer service was far beyond expectations. Can't recommend OzDesigns enough!
Wonderful experience! We very nearly purchased the same sofa from a different retailer (at a much higher cost) before finding Oz Design and what a find it was! The customer service from start to finish was excellent, they went above and beyond on all accounts.
The quality of the sofa is great and has made the perfect addition to our son's playroom. Very impressed :)
I absolutely love this sofa! It’s incredibly comfortable and the fabric is super soft – even better than I expected. It also came with two extra cushions, which I wasn’t expecting at all and was such a lovely surprise! Since I live in Germany, the delivery took a bit longer than I initially thought, but the customer service on Instagram was amazing – super kind and responsive, which made the whole experience stress-free. Highly recommend!
Very happy with my chair! The team were so helpful and responsive with all my questions and although it was a long waiting time it came earlier than expected and the team kept me updated along the way! Love the way it looks :) would recommend
I’ve received communication throughout, updates when production and shipping had updates and it arrived in perfect condition.
It’s also the coolest couch, i love it!
This is the ‘mustard’ colour, paired with my IKEA orange chair and various other colours in the room I think it’s just fabulous. I can’t wait to decorate my room more.
The seat is lovely and deep making it so comfortable. I adore it.