Shipping policy
Delivery & Shipping Policy
Last updated: 14 May 2026
OZDESIGN SOFA is a UK-based furniture brand delivering modular furniture across the United Kingdom, the European Union and selected international destinations.
This page explains our estimated delivery times, delivery services, customs arrangements and what to expect after placing your order.
How Delivery Works
We have prepared a simple visual guide showing each stage of your order, from order confirmation and production through to international transport and local delivery.
Please visit our Shipping Process page for a step-by-step overview.
United Kingdom Delivery
In Stock
In Stock products are normally delivered within 3–5 business days to mainland UK.
Made to Order
Made to Order products are normally delivered within 3–7 weeks. Please check the estimate shown on the product page and at checkout.
European Union Delivery
In Stock
We hold selected In Stock products across several European warehouse locations.
Where possible, your order will be dispatched from the warehouse closest to your delivery address. In Stock EU orders are normally delivered within 5–10 business days.
The exact delivery time may vary depending on the destination country, postcode and local carrier service.
EU Made to Order
Made to Order products are normally delivered within 5–7 weeks from dispatch, unless a different timeframe is shown on the product page.
International Delivery
We deliver to selected destinations outside the UK and European Union.
Delivery availability, estimated timeframes and shipping charges will be shown at checkout where online ordering is supported.
For countries that are not currently available at checkout, please contact us at support@ozdesignsofa.com for a delivery quotation.
In Stock Tracking and Delivery Updates
Once an In Stock order has been dispatched, we will send you a confirmation email with the available tracking or delivery information.
Tracking may take up to 24 hours to update after dispatch.
Some furniture delivery services may not provide live tracking. In these cases, we will share the delivery information available from the carrier.
Made to Order Delivery Updates
For Made to Order products, we will send you a reminder email approximately 3–6 weeks after your order is placed.
This email will include:
- An update on the expected delivery process
- Important delivery reminders
- Simple tips to help you prepare for your furniture arriving
When your order reaches the final local delivery stage, the local carrier will normally contact you by email, SMS or telephone to arrange or confirm the delivery window.
Please check that the email address and mobile number entered with your order are correct.
You can also contact our customer service team at any time if you would like us to check the latest status of your order.
Kerbside Delivery
Unless a different service is clearly stated at checkout, all furniture orders are delivered on a kerbside-only basis.
The driver will deliver the cartons to the kerbside, building entrance or another safe and accessible ground-level location close to the delivery address.
Standard delivery does not include:
- Carrying furniture inside your home
- Carrying cartons upstairs
- Delivery into a specific room
- Assembly
- Removal of packaging
- Removal of existing furniture
We recommend arranging suitable help before delivery, particularly for larger or heavier cartons.
Multiple Carton Deliveries
Many of our products are packed in multiple cartons.
Even when the cartons are dispatched together, they may be separated while travelling through the carrier network and arrive on different days.
If only part of your order has arrived, this does not necessarily mean that the remaining cartons are missing. We recommend allowing up to one additional week for the remaining cartons to arrive.
If the remaining cartons have still not arrived after this period, please contact our customer service team. We will check the shipment with the carrier and help resolve the issue.
Delivery Access
Before placing your order, please check that the packaged cartons can pass through any relevant entrances, gates, lifts, hallways or staircases.
Product and packaging measurements are available on the relevant product page.
The customer is responsible for providing a safe and accessible delivery location. If you are unsure whether the cartons will fit or whether the carrier can access your address, please contact us before ordering.
Mixed In Stock and Made to Order Orders
If your order contains both In Stock and Made to Order products, we may:
- Hold the In Stock items and deliver the complete order together
- Dispatch the items separately
- Contact you to discuss the most suitable delivery arrangement
Additional delivery charges may apply if separate deliveries are requested. Any additional charge will be confirmed before the delivery is arranged.
Address Changes
Please check your delivery address carefully before placing your order.
Contact us as soon as possible if you need to update the address.
We cannot guarantee that an address can be changed after the order has been dispatched or transferred to the final delivery carrier. Additional redirection or transportation charges may apply.
Missed or Failed Delivery
Please arrange for someone to be available during the confirmed delivery window.
If delivery cannot be completed because nobody is available, the address is incorrect, access is restricted or the delivery location is unsafe, the carrier may return the order to a depot or warehouse.
Redelivery, storage or return transportation charges may apply. We will confirm any applicable charges before arranging another delivery.
Delivery Delays
Delivery times are estimates and may occasionally be affected by circumstances outside our direct control, including:
- Customs inspections
- Port or transport congestion
- Severe weather
- Public holidays
- Remote delivery locations
- Carrier delays
- Restricted property access
If we become aware of a significant delay, we will contact you with the latest available information.
Damaged, Missing or Incorrect Items
Please inspect the cartons and products as soon as reasonably possible after delivery.
If any carton, product or component arrives damaged, missing or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.
Please provide:
- Your order number
- Photographs of the external packaging
- Photographs or videos showing the issue
- A brief description of what has happened
Please keep the original packaging until we have reviewed the issue.
Depending on the circumstances, we may provide a replacement component, replacement cover, repair, replacement product, refund or another appropriate resolution.
Reporting an issue within 48 hours helps us investigate it promptly and does not affect any statutory consumer rights.
Cancellations and Returns
Cancellation and return eligibility depends on the product, order status and delivery destination.
Made to Order and customised products may enter production shortly after an order is confirmed. Please contact us promptly if you need to request a change or cancellation.
For full information about cancellations, returns, collection charges and refunds, please review our Returns & Refunds Policy.
Contact Us
For delivery questions, tracking assistance or help with an existing order, please contact:
Email: support@ozdesignsofa.com
Please include your order number so that our team can check the relevant delivery information.