Standard Shipping Timeline
From order to delivery, here’s what to expect:
- 1–2 weeks: Order processing, production & dispatch
- 4–5 weeks after dispatch: Reminder email with ETA & delivery instructions
- 5–10 weeks (depending on country): Local delivery, kerbside only, driver contacts via phone/email
Production Phase
Once your order is confirmed, our team begins crafting your sofa with care.
Production time varies depending on the sofa model and customisation, and typically takes 1–3 weeks.
Shipping & Transit
After production, we arrange international shipping based on your delivery address.
Estimated delivery times range from 3 to 9 weeks, depending on your location.
Please refer to the timeline below to estimate the shipping time to your region.
- Americas(4-8 weeks): United States, Canada, Mexico
- Asia(2-3 weeks): Japan, South Korea, Singapore
- Europe(6-8 weeks): Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom
- Middle East(6-8 weeks): Saudi Arabia, United Arab Emirates
- Oceania(8-10 weeks): New Zealand
Local Delivery
Once your sofa arrives in your country, our local delivery partner will contact you to arrange drop-off.
Please note: delivery is kerbside only — we do not offer in-home installation or rubbish removal at this time.
For Japan, sofas are packed in cartons.
For all other countries, we use a reinforced wooden crate for extra protection during transit. The crate comes with a hinged lid, so you can open it easily like a box top — no need to dismantle the whole structure.
For crated packages, the weight usually exceeds 40 kg, so having a trolley on hand will make it much easier to move the crate indoors.
Optional Upgrade: Premium Packaging
For customers living in apartments or places where handling crates is difficult, we offer a paid upgrade to more convenient packaging.
The exact service and cost vary depending on your country.
Please contact us via our Contact Us page or email us at support@ozdesignsofa.com for details.