スウォッチ

What if it’s not right for my home?

We want you to feel completely confident when choosing your sofa.

We’re proud to share that our return rate is currently below 0.5%, far lower than the average online sofa return rate of around 10%–18%.

Most of our customers keep and love their sofas, but we understand that a sofa is a big decision. Sometimes, you only know if it truly works once it is in your home.

That’s why we offer a 30 Day Trial across our store.

30 Day Trial

Our 30 Day Trial applies storewide to all products purchased from OZDESIGN SOFA.

If your product is not the right fit for your home, you can contact us within 30 days of receiving your order.

As long as the product is in good condition, with no damage, stains, heavy wear, misuse, odours, or missing parts, we will accept the return and provide a full refund.

To help us continue improving our products, service, and customer experience, we may ask for brief feedback on why the product was not the right fit.

Whether the size, colour, comfort, style, or overall feel is not quite right for your space, we’re happy to help.

Collection & Product Recovery

Once your return is accepted, we will help arrange collection from your address.

All returned sofas and furniture items are never resold.

After collection, we’ll take care of the next steps. We work with local charity partners, donation networks, recycling services, and responsible recovery partners to make sure returned items are reused, donated, recycled, or responsibly recovered wherever possible. This helps support local communities and reduce unnecessary waste.

This helps us avoid unnecessary landfill while giving returned products the best possible second life.

Refunds

Refunds are processed once the returned product has been collected and checked.

If the product is returned in good condition, we will issue a full refund to your original payment method.

We may not be able to offer a full refund if the item is returned damaged, stained, heavily used, affected by odours, missing parts, or in a condition that is not consistent with normal home trial use.

How to Start a Return

To start a return, please contact us at support@ozdesignsofa.com or through our Contact Us page with:

• your order number
• a few clear photos of the product
• a short note letting us know you would like to return it

Our team will review your request and confirm the next steps.

Faulty or Damaged Products

The 30 Day Trial applies to change-of-mind returns.

It does not limit or replace any rights you may have if your product arrives faulty, damaged, incorrect, or not as described. If there is an issue with your order, please contact us as soon as possible and we will help resolve it.

生地や色について興味がありますか?
あなたの空間にぴったり合う生地や色がわからないですか？私たちがお手伝いします！

お客様に最適なソファ選びをお手伝いするため、生地サンプルをご購入いただけます。ウェブサイトから直接生地サンプルをお選びいただき、ご注文ください。生地の質感や色を実際にご確認いただいた上で、お選びいただけます。

お客様の満足は弊社の最優先事項であり、私たちはお客様にとってカスタマイズが簡単になるようお手伝いいたします。